Hospitality Managers
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NOC 2021: 60031 / NOC 2016: 0632
Job Description
Hospitality managers (also known as Accommodation service managers) plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an organization. You will perform some or all of the following duties:
- Develop, implement and evaluate policies and procedures for the operation of the department or establishment
- Prepare budgets, monitor revenues and expenses and the hotel’s overall financial performance
- Participate in the development of pricing and promotional strategies
- Negotiate with suppliers for the provision of materials and supplies
- Coordinate with clients for the use of facilities for conventions, banquets, receptions and other functions
- Recruit and supervise staff, oversee training and set work schedules
- Interact with guests and resolve customer complaints
Examples of accommodation are hotels, motels, resorts, bed and breakfasts, hostels, industry work camps and recreational “lodgings” such as campgrounds and RV sites.