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Infoaction Client Feedback Form

It is very important to us that you are completely satisfied with our service. Please take a few moments to let us know how we are doing. Only questions marked with * are required, all others are optional.

Your Name:

Company Name:

Email:

Please check the format of your answer.

1. What did you last use our service for?

Check all that apply

City directory

Due diligence

Document delivery

Genealogy

Legal research

Market research

Obituary/Death Registration or Certificate

Other:

2. How would you rate the following?

	Excellent	Very good	Good	Fair	Poor
Our staff's knowledge in answering your questions	Excellent	Very good	Good	Fair	Poor
Our staff’s professionalism and courteousness	Excellent	Very good	Good	Fair	Poor
The value of the information you received	Excellent	Very good	Good	Fair	Poor
The timeline in which you received a response / completed request	Excellent	Very good	Good	Fair	Poor
Your overall experience with us	Excellent	Very good	Good	Fair	Poor

3. How did you hear about us?

Check all that apply

Twitter

Vancouver Public Library

Referral

Other:

Who can we thank for the referral?

4. Would you recommend our services?

5. Would you be comfortable if we posted your feedback on our website or social media?

Choose one of the following answers

Yes

Yes, but only anonymously

6. Would you use our services again?

7. Is there anything we can do to improve our service?

Your answer

Exit and clear survey