Booking Process and Payments

Confirming the Date

After we receive your application, if the space is available, we will email you a quote along with details of the booking process. You will then have 24 hours to confirm if you want the booking. Please note that the cancellation policy is in effect once you confirm that you want to proceed with the booking.

After you confirm, we will email the room rental licence to you. Sign the documents and return copies to us within 24 hours of receiving them. Your booking is not confirmed until the signed documents and the first payment have been received.

Payment Schedule

Upon return of the signed rental licence, 50% of the Total Fee is due. This amount is NON-REFUNDABLE if you decide to cancel the booking.

The remainder of the Total Fee is due 14 days before your event date.

At the discretion of the Library Square Conference Centre Coordinator, a separate damage deposit may be required. We will inform you if this is necessary and it will be listed on your rental Licence. The damage deposit will be refunded to you after your event as long as there is no damage to the space or additional fees.

Cancellation Fees

If you decide to cancel the Licence 14 or more days prior to the use date specified in the Licence, the cancellation fee is the non-refundable 50% of the Total Fee. If you decide to cancel the Licence less than 14 days prior to the use date specified in the Licence, the cancellation fee is 100% of the Total Fee.

The cancellation policy is in effect once you confirm that you want to proceed with the booking. Licence adjustments are subject to a minimum $50 administration fee plus tax.

Payment Methods

We accept Visa, Mastercard or cheque.

To make a credit card payment, call the Library Square Conference Centre office at 604-331-3823 (Monday to Friday, 10am to 5pm).

Please make cheques payable to The Vancouver Public Library (include your rental licence number) and drop off or mail to:

Library Square Conference Centre
Vancouver Public Library
350 West Georgia Street, Level 7
Vancouver BC Canada V6B 6B1

If paying in person, please contact us to make an appointment.

Non-Profit Discount Rate

The non-profit rate is available to registered not-for-profit societies, trade unions, government departments, publicly funded schools and universities. This rate does NOT apply when an admission fee is charged for entry, donations are requested or anything is sold during the event.

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