AskAway

Chat with information staff from across British Columbia using AskAway, the provincewide virtual reference service.

Askaway is open:

• Mon - Thurs 10am to 9pm
• Fri - Sat 12pm - 5pm
• Sun - Closed

About AskAway

AskAway is an information service for British Columbians provided by public libraries throughout the province.

The service is a live, chat-based information service that offers immediate, interactive, and knowledgeable help online.

Using chat, our expert staff provide research guidance and help with navigating the Internet, your library's catalogue, and other online resources.  If you provide an email address at the end of your session, a full transcript of your session including all links will be delivered to your email account.

Need More Help? 

	Email VPL and you'll get a response within 24 hours.
	Call or visit your local branch.
	Check out our research guides and suggestions by topic.

The Vancouver Public Library answers questions in a wide range of subjects via email, chat, telephone and in-person. The Library reserves the right to refer residents outside British Columbia to their local library, depending on subject of question and/or demand. Certain restrictions will apply to licensed databases for non-library card holders. Read our online privacy policy.

Homework Questions

AskAway staff are happy to assist public, private and home schooled students with their homework assignments through live online chat. However, AskAway is an information service, not a tutorial centre. We can help you navigate the Internet, search databases, and select books and videos. We help you find the information you need. We cannot do your homework for you.